Privacy Policy
Last Updated: March 15, 2025
At syneriqolora, we understand that your financial information is deeply personal. This policy explains how we collect, use, and protect your data while helping Australian businesses achieve their financial goals. We believe transparency builds trust, and trust builds better business relationships.
Information We Collect
Running a successful financial consultancy means we need certain information to provide you with meaningful advice and services. Here's what we collect and why it matters for your business success.
Business Information
Company details, ABN, business structure, financial statements, and operational data that helps us understand your unique situation and provide tailored financial strategies.
Contact Details
Names, email addresses, phone numbers, and business addresses so we can communicate effectively and maintain our professional relationship with your team.
Financial Data
Bank account details, transaction histories, cash flow information, and financial goals that enable us to create comprehensive financial plans for your business.
Technical Information
Website usage data, login credentials, and system preferences that help us improve our services and provide better online experiences.
How We Collect Information
We gather information through several channels. When you fill out our consultation forms, we collect the business and financial data you provide. Our website automatically collects technical information like IP addresses and browser details. During phone calls and meetings, we may record certain conversations with your explicit consent to ensure accuracy in our advice and recommendations.
We also receive information from third parties when necessary. This might include data from your accountant, legal advisor, or financial institutions when you've authorised such sharing. We always verify your consent before accessing external financial data sources.
How We Use Your Information
Every piece of information we collect serves a specific purpose in helping your business thrive financially. We don't collect data for the sake of it – everything has a clear business purpose.
- Financial Analysis and Planning: We use your financial data to create detailed business analysis, cash flow projections, and strategic financial plans tailored to your specific industry and business model.
- Communication and Support: Your contact information allows us to provide ongoing support, send important updates about your accounts, and schedule regular review meetings.
- Compliance and Reporting: We use business information to ensure all our recommendations comply with Australian financial regulations and taxation requirements.
- Service Improvement: Website usage data helps us understand how our clients prefer to interact with our services, allowing us to make improvements that benefit everyone.
- Legal Obligations: Some data usage is required by Australian financial services legislation, anti-money laundering laws, and taxation reporting requirements.
We never use your information for marketing purposes without explicit consent, and we don't share your financial data with competitors or unrelated third parties. Your business information stays within our team unless you specifically authorise external sharing.
Data Sharing and Third Parties
We occasionally share information with trusted partners, but only when it directly benefits your business outcomes or fulfils legal requirements. Here's exactly when and why this happens.
Authorised Service Providers
We work with several specialised service providers who help us deliver better results for your business. These include cloud storage providers for secure data backup, accounting software companies for financial analysis tools, and payment processors for handling transactions. All these providers sign strict confidentiality agreements and can only use your data for the specific services they provide to us.
Professional Advisors
Sometimes your financial strategy requires input from external professionals. We may share relevant information with tax advisors, legal counsel, or industry specialists when you've requested comprehensive business advice. We always get your explicit consent before involving external advisors.
Legal Requirements
Australian law sometimes requires us to share information with government agencies. This includes reporting to the Australian Taxation Office, AUSTRAC for anti-money laundering compliance, and ASIC when required. We only share the minimum information necessary to meet these legal obligations.
We never sell your data to marketing companies or share information with competitors. Your financial information is treated as strictly confidential business intelligence that stays within authorised parties only.
Your Rights Under Australian Privacy Law
The Australian Privacy Act gives you significant control over your personal information. We've designed our systems to make exercising these rights straightforward and transparent.
Access Your Information
You can request copies of all personal and business information we hold about you. We'll provide this within 30 days, usually in a format that's easy to review and understand.
Correct Inaccurate Data
If you notice errors in your information, we'll correct them promptly. This is especially important for financial data where accuracy directly impacts the quality of our advice.
Delete Your Information
You can request deletion of your personal information, though we may need to retain certain financial records for legal compliance purposes, typically for seven years after our business relationship ends.
Restrict Processing
You can limit how we use your information while we investigate any concerns you might have about accuracy or usage. This doesn't affect our ability to provide ongoing contracted services.
Data Portability
You can request your data in a portable format if you decide to work with another financial advisor. We provide comprehensive data exports that include all your financial analysis and historical information.
Withdraw Consent
For any data processing based on consent rather than legal requirements, you can withdraw that consent at any time. This might affect some optional services but won't impact core financial advice.
To exercise any of these rights, simply contact our privacy team at help@syneriqolora.com or call us at +61262551853. We typically respond within 48 hours and resolve most requests within two weeks.
Security Measures
Financial data requires the highest level of security. We've implemented multiple layers of protection that meet and exceed Australian financial services security standards.
Data Encryption
All data is encrypted both in transit and at rest using AES-256 encryption. This means your information is scrambled and unreadable to unauthorised parties, even if intercepted.
Access Controls
Only authorised team members can access client data, and access is logged and monitored. We use multi-factor authentication and regular access reviews to prevent unauthorised access.
Secure Infrastructure
Our servers are housed in Australian data centres with 24/7 physical security, backup power systems, and fire suppression. Data never leaves Australian borders without explicit consent.
Regular Security Audits
We conduct quarterly security assessments and annual penetration testing to identify and address any vulnerabilities before they become issues.
Staff Training
All team members complete regular privacy and security training. We maintain strict policies about data handling, and staff sign comprehensive confidentiality agreements.
Incident Response
We have detailed procedures for responding to any security incidents, including immediate client notification and regulatory reporting as required by Australian law.
Data Retention Periods
We keep information only as long as necessary for business purposes and legal compliance. Here's our retention schedule:
Ongoing Business Relationship
We retain all necessary information to provide continuous financial advice and maintain accurate records of our recommendations and your business progress.
Recent Former Clients
Contact information and basic business details are kept for potential re-engagement and to answer any questions about previous advice provided.
Financial Records
Financial advice documentation, transaction records, and compliance materials are retained as required by Australian financial services legislation.
Legal Documentation
Contracts, legal agreements, and dispute-related materials are kept for the full legal limitation period to protect both parties' interests.
International Data Transfers
We primarily keep all client data within Australia, but some situations require international data sharing. When this happens, we ensure the same level of protection as you'd receive under Australian privacy law.
Our cloud backup systems may store encrypted copies of data on servers in New Zealand and Singapore – both countries with privacy laws compatible with Australian standards. Some of our software providers have servers in the United States, but these only receive anonymised usage data, never personal or financial information.
If we ever need to transfer your specific business data internationally – perhaps for specialised analysis or legal proceedings – we'll get your explicit consent first and ensure the receiving jurisdiction has adequate privacy protections.
Safeguards for International Transfers
When data does leave Australia, we use several protection mechanisms. These include contractual clauses that require overseas recipients to maintain Australian-level privacy protections, encryption during transfer and storage, and regular audits to ensure compliance with our privacy standards.
Cookies and Website Technology
Our website uses cookies and similar technologies to improve your experience and help us understand how our services can better serve Australian businesses.
Essential Cookies
These are necessary for basic website functionality. They remember your login status, maintain your session security, and ensure forms work correctly. You can't disable these while using our services, but they don't track your personal browsing habits.
Analytics Cookies
We use these to understand which parts of our website are most helpful to business owners. This data is anonymised and helps us improve our content and user experience. You can opt out of analytics cookies through your browser settings.
Preference Cookies
These remember your choices about how you want to interact with our website – things like preferred contact methods, display settings, and communication preferences. They make return visits more convenient.
You can manage cookie preferences through your browser settings, though disabling some cookies might affect website functionality. We don't use advertising cookies or share cookie data with marketing companies.
Changes to This Policy
We update this privacy policy when our practices change or when Australian privacy law evolves. Changes don't happen often, but when they do, we make sure you know about them.
For minor updates – like clarifying existing practices or updating contact details – we'll post the changes on our website with a new "last updated" date. For significant changes that affect how we collect or use your information, we'll email you directly at least 30 days before the changes take effect.
We maintain an archive of previous policy versions so you can see exactly what changed and when. If you're not comfortable with any changes, you can discuss alternatives with your account manager or exercise your data deletion rights.
We recommend reviewing this policy annually as part of your own business compliance practices. Privacy law continues evolving, and staying informed helps protect both our businesses.
Privacy Questions and Concerns
We're here to answer any questions about how we handle your information. Privacy isn't just about compliance – it's about building trust that supports long-term business relationships.
Privacy Officer: Sarah Chen
Email: help@syneriqolora.com
Phone: +61262551853
Address: Jerrabomberra, NSW, 2619, Australia
Response Time: Within 48 hours for inquiries, 30 days for formal requests
If you're not satisfied with our response to a privacy concern, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or call 1300 363 992. They provide independent privacy dispute resolution services.
Remember, protecting your privacy isn't just our legal obligation – it's fundamental to how we do business. Your financial information deserves the highest level of respect and security, and that's exactly what we provide.